How Do I Know If the Power Cord Is Correctly Plugged Into The Power Supply?

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• Does the Power Supply for both the MSA Professional and the BioScan work in both the 120v and 220v environment?

  Yes. As the leading worldwide supplier of EAV Devices, IHT provides a power supply for both the MSA Professional and BioScan Devices which are rated to handle voltages below 120v (USA Standard) and up to 240v (maximum known Voltage). Customers ...

• What is recommended to protect my equipment from power surges?

  We recommend the use of a UPS (Uninterruptable Power Supply) with surge protection. In the event of a power outage this gives you enough time to close your software, have the auto backup of your files run and then turn off your Device. Please contact ...

• How do I connect the power supply and USB cable to the BioScan unit?

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• Does the BioScan use a battery and when do you know when it needs to be replaced?

  The VantagePro does use a battery for providing the electricity need to take readings or scanning. The battery is found on the left side of your Device (same side where your accessory cables connect) towards the back. The battery used in the ...

• With a Vantage or BioScan I get a morph or device check message. What do I do?

  If error messages like “Morph Load Failed” error or “Device Check” message appears when opening software then check if the hardware box is turned on, and plugged into a USB port. Also check if USB software is installed. Try this procedure: 1.   ...