MSA Professional is not showing the reading on the computer screen. What do I do?

MSA Professional is not showing the reading on the computer screen. What do I do?

If error messages like “Unable to open communication port”, “Bad Trigger Handle”, or a “Device Check” occur then try this procedure:

1.  This usually due to mismatched COM port settings between a USB/Serial adapter and MSA Setting.
a.  Win 7 – Click [Start] button, right-click [Computer], choose the Manage menu option, and then click Device Manager.
b.  Win 8/Win 10 – Right-click [Start] button, [Device Manager] or [Computer Management], and then Device Manager
2.  Click the [+] or arrow next to the category “Ports (COM & LPT)” to expand it.
3.  Make a note of the devices listed in this category, specifically the COM number (i.e. “COM 3”).
4.  Within the BioScan software click the Tools menu at the top of the screen and select the Settings menu option.
5.  Switch to the Box Controls tab at the top of the Settings window.
6.  In the Settings window change the Serial Port or Com Port number to match the number obtained in Step 3 above.
7.  Click the [OK] button in in the bottom right corner of the Settings screen.

If the above steps do not work, please perform these additional steps:

1.   Within the BioScan software click the Tools menu at the top of the screen and select the Settings menu option.
2.  Switch to the Options tab at the top of the Settings window.
3.  Click the button [More Box Controls]
4.  Place a check next to the option “Disable probe switch”.
5.  Click the [OK] button in in the bottom right corner of the Pipe Server screen.
6.  Click the [OK] button in in the bottom right corner of the Settings screen.

Please contact us if you need further assistance.