With a Vantage or BioScan I get a morph or device check message. What do I do?
If error messages like “Morph Load Failed” error or “Device Check” message appears when opening software then check if the hardware box is turned on, and plugged into a USB port. Also check if USB software is installed.
Try this procedure:
1. Toggle the on/off switch in the back right corner of the unit to the “I” position to power the unit on.
2. Plug one end of a USB cable in the back of the unit and plug the other end of the USB cable into the computer.
3. Install the USB software in Windows by clicking [Start], All-Programs or All-Apps, MSA or SRT, USB Driver Install.
What is a Device Transfer?
IHT is required by the FDA to keep a file of every customer that has purchased one of our IHT Devices. When someone has purchased an existing customer’s system, IHT is required to transfer the records of ownership of that system to the new customer. ...
How do I Travel with my IHT Device Safely?
It recommended that the best possible care be taken when traveling with your equipment. When traveling by air, it is strongly recommended that the IHT Device be carried in a well-padded computer bag. There are many commercially available bags for ...
Can I upgrade from MSA Professional to a BioScan System?
Yes, you can! While these are beautiful devices and have been highly reliable for over 20 years, the MSA Professional systems have been out of new production since 2005 and the boards which power the device are no longer available. IHT is offering an ...
Does the BioScan software run on Apple computers?
BioScan software(s) is designed and developed for the Microsoft Windows Operating System. it requires a native installation of Windows to work. With the coming of Apple to use an Intel Processor it is now possible, through use of Boot Camp, to ...
Is it okay to put the IHT Device through the x-ray at airport check-in?
Yes, the X-ray machine has no more effect on your equipment then it does a laptop or cell phone. Please contact us if you need further assistance.