Hardware
How Do I Know If the Power Cord Is Correctly Plugged Into The Power Supply?
Please contact us if you need further assistance.
How do I connect the power supply and USB cable to the BioScan unit?
Please contact us if you need further assistance.
How do I create a wristband sponge holder for use during MSA testing?
Using a wristband with a sponge reduces the time and movement of your testing hand. You can use the pinky of the hand holding the stylus to apply the moisture – leaving your supporting hand in place. You will need a wristband, coarse side of Velcro ...
Are there any Foot Pedals compatible with the BioScan?
Yes. The Infinity IN-USB2 can be used with third party software by NCH. Please contact us if you need further assistance.
What is a Device Transfer?
IHT is required by the FDA to keep a file of every customer that has purchased one of our IHT Devices. When someone has purchased an existing customer’s system, IHT is required to transfer the records of ownership of that system to the new customer. ...
Where can I sell my Accessories like the Epic Stylus if I am not using it? Does IHT buy back equipment?
You are welcome to use any method to sell your equipment that is available locally and over the internet. IHT does not buy back equipment. If you are planning on selling your entire system be aware that IHT does require a Device transfer fee to be ...
Does the Power Supply for both the MSA Professional and the BioScan work in both the 120v and 220v environment?
Yes. As the leading worldwide supplier of EAV Devices, IHT provides a power supply for both the MSA Professional and BioScan Devices which are rated to handle voltages below 120v (USA Standard) and up to 240v (maximum known Voltage). Customers ...
When a customer moves to a new computer or upgrades to new software, can the database be transferred?
Yes. As a normal process of any IHT software upgrade the database is not affected in any way. Please contact us if you need further assistance.
How and when should I clean the Brass tips and HandMass?
Your Device utilizes brass for the HandMass and the tip of your stylus because it is excellent for conducting electricity but brass has a down side in that it must be maintained properly in order to continue to have excellent and accurate readings. ...
Does the BioScan use a battery and when do you know when it needs to be replaced?
The VantagePro does use a battery for providing the electricity need to take readings or scanning. The battery is found on the left side of your Device (same side where your accessory cables connect) towards the back. The battery used in the ...
Where can I buy accessories?
IHT has a store. It handles both domestic and international purchases. You are also welcome to contact us by phone at 801-889-2319. Third party accessories like electrodes strips and lasers are available for sale on our online store or you can try a ...
Can a broken accessory be fixed?
Typically, most accessories purchased since 2012 can be repaired. Call IHT technical support at 801-889-2224 for an RMA so we can evaluate the situation. Before calling, make sure that the connector plug is inserted all the way into the correct port ...
Which IHT Devices Can Use the Epic Stylus?
The MSAProfessional (only if configured to use the Epic), the Vantage and the VantagePro Systems. Only the VantagePro is currently supported by IHT. The Epic Stylus was first released in 2006 as an upgrade to the MSAS Professional. Any system built ...
How do I connect my MSA Professional/MSA 21 to my computer through a USB Port?
IHT recommends that you purchase a USB to serial adapter cable that converts the 9 pin serial port to a USB connection. The adapter connects between an open USB port on the computer, and your existing serial cable. The adapter is not intended to be ...
Can I upgrade from MSA Professional to a BioScan System?
Yes, you can! While these are beautiful devices and have been highly reliable for over 20 years, the MSA Professional systems have been out of new production since 2005 and the boards which power the device are no longer available. IHT is offering an ...
What is the VantagePro Conversion?
The Vantage Device that was built by BioMeridian is not supported by IHT. For anyone who has Vantage System we offer a conversion that will convert their Vantage to the VantagePro standards. The VantagePro Conversion is simple and easy to arrange: ...
What shipping service does IHT recommend to ship a System in for repair and should it be insured?
IHT Uses FedEx for all shipping both Domestic and International. It is highly recommended that you insure the system. It is to your discretion as to how much it is to be insured. We recommend you insure it for what it would cost to replace it with ...
What is recommended to protect my equipment from power surges?
We recommend the use of a UPS (Uninterruptable Power Supply) with surge protection. In the event of a power outage this gives you enough time to close your software, have the auto backup of your files run and then turn off your Device. Please contact ...
How do I Travel with my IHT Device Safely?
It recommended that the best possible care be taken when traveling with your equipment. When traveling by air, it is strongly recommended that the IHT Device be carried in a well-padded computer bag. There are many commercially available bags for ...
How should accessories be stored when not in use?
Accessory cables should be placed in a circular pattern that does not result in stress, especially at the ends of the cables. Please do not tightly wrap a cable around itself as this can lead to a short in the wires and place addition stress on end ...
Is it okay to put the IHT Device through the x-ray at airport check-in?
Yes, the X-ray machine has no more effect on your equipment then it does a laptop or cell phone. Please contact us if you need further assistance.
Is it safe to use IHT equipment Outside?
It is perfectly safe to use an IHT Device outside IF the ambient conditions approximate those of a typical indoor office environment! However, please be aware of the following: Excessive dust and prolonged sunlight can be harmful to the electronics ...
What does IHT suggest about testing clients with Surgical Implants (IE Pace Makers) or anyone who is pregnant?
As a Company Policy, IHT does not recommend the testing of any person who has a surgically installed implant like a Pace Maker (or other similar electrical devices) nor does IHT recommend the testing of anyone who might be pregnant. Please contact us ...