Software
How are hidden items in the library handled and what does the “D” and “H” symbols mean?
Many Virtual library folders have been edited numerous times by the company involved with the Virtual library. Old Virtual library items may be later marked for removal by the manufacturer. The How hidden VL items load controls the various ways that ...
How can I save a report to print later or email a report to my clients?
A report can be saved to a PDF file with the installation of a PDF printer such as PDF24 . After installing a PDF printer, within the software use the [Print Preview] button and then click the printer icon with the blue wrench at the top of the ...
Why is my report printing in black & White instead of color?
It is strongly recommended that each client receives a color printout of their report. In situations where a color printer is not available, place a checkmark next to the B&W option in the reports screen. Stressed, Normal or Weakened readings will be ...
What does MBI and BRI mean in the Nutritional/BioRep module?
The Meridian Balance Index (MBI) calculates the patient’s individual AcuPoint readings against optimal conductance and standard deviations for these points. Related AcuPoints are then mathematically evaluated and compiled into meridian formulas. The ...
How do I turn the beep sound emitted during testing on or off?
This sound is played by the computer when speakers are attached and turned on. In the lower right corner of the computer screen is a volume control which can be adjusted and/or muted. If the volume control icon is not visible the same settings can be ...
With a Vantage or BioScan I get a morph or device check message. What do I do?
If error messages like “Morph Load Failed” error or “Device Check” message appears when opening software then check if the hardware box is turned on, and plugged into a USB port. Also check if USB software is installed. Try this procedure: 1. ...
MSA Professional is not showing the reading on the computer screen. What do I do?
If error messages like “Unable to open communication port”, “Bad Trigger Handle”, or a “Device Check” occur then try this procedure: 1. This usually due to mismatched COM port settings between a USB/Serial adapter and MSA Setting. a. Win 7 – Click ...
Which Virtual Library updates should I install from your web site?
Selecting which Virtual Library Update to install is a personal preference and in most cases includes only those products lines that you use in your practice. As a general rule, library patches should be installed from the oldest to newest starting ...
Another person has more “Info” in their Virtual Library than I do. Can I get it too?
We have the full information library available on our website. Please install all “Info” library patches from our Virtual Library Updates web page. Please contact us if you need further assistance.
How do I search the Virtual Library?
1. Click the [Find] button at the top of the software or use the CTRL+F hotkey. 2. Type in a partial item name (i.e. “app” instead of “apple”) into the Text to Find field. 3. Modify the search options, if desired. We recommend enabling “Partial ...
If I install a library update, will it change any of my custom libraries?
Virtual Library update patches will not affect custom libraries. However as a precautionary step it is always a good idea to back up your database before installing any software patch regardless if it is for software from IHT or otherwise. Please ...
I accidentally tested someone under the wrong client record, what can I do now?
Data cannot be transferred from one client’s record into another client’s record in the database. In order to reduce confusion in the future it is recommended to print out a copy of the testing results and then use the Delete menu option under the ...
How do I copy a Custom Library from one computer to another computer?
A custom library can be exported from one computer and imported back into another computer using this process: 1. From Windows click [Start Button], All-Programs or All-Apps, MSA or BioScan or SRT, Custom Library Editor 2. Select the custom ...
Can I merge client data from two databases into a single database?
Client data cannot be merged between two databases. Please contact us if you need further assistance.
Can client data be exported for analysis or marketing?
The client data is stored in a proprietary database system and cannot be exported into another forma Please contact us if you need further assistance.
How do I transfer my database from one computer to another computer?
Back Up 1. From Windows click [Start Button], All-Programs or All-Apps, MSA or BioScan or SRT, Backup 2. This will start the Database Backup Wizard. 3. After reading the welcome screen, click the [Next] button. 4. Click the [Select ...
How do I restore my database back onto the computer?
1. If the back-up data is on a USB Flash drive, then insert the USB Flash Drive into an available port on the computer. 2. From Windows click [Start Button], All-Programs or All-Apps, MSA or BioScan or SRT, Restore 3. This will start the Database ...
How often is the database backed up and where is the automatic back up saved?
Every day the software is opened and closed down a message will appear asking whether to back up the database now or later. Eventually the backup process will be mandatory if the delay option is chosen over several days. The automatic backups are ...
How do I back up my data to a USB flash/thumb drive?
1. From Windows click [Start Button], All-Programs or All-Apps, MSA or BioScan or SRT, Backup 2. This will start the Database Backup Wizard. 3. After reading the welcome screen, click the [Next] button. 4. Click the [Select backup ...
What data is backed up when using the Backup utility?
The main database is backed up. This includes customer information, customer visits with point readings and current holds, the virtual library, the custom library, and custom point lists. Settings configured under the Tools menu are not backed up. ...
How can I obtain a replacement CD with current software?
Please contact us to obtain a replacement CD of the software.
If I install the software onto a second computer, can they both share the same database?
We offer a NetworkMSA product for sharing a BioScanMSA database. The computers sharing the database must be physically located in the same office. NetworkMSA currently cannot be used to share databases between two offices. We also offer a networking ...
How do I install the software onto a second computer?
Please contact us to obtain an additional serial number for software authorization.
How do I install the software onto a different computer?
Please contact us to obtain a link for current version(s) of the software.
What are the new features and changes with your new software?
The home page of our web site ( www.ihtbio.com ) includes a “Support ” menu containing software version information
Do you have software I can use with an old device?
Our software is compatible with many older devices like the MSAS Professional, BEST, MSA/21, InSite, Listen, etc. Please contact us to determine compatibility.
I plan on upgrading my operating system, is the software compatible with Windows 10?
Yes, the current version (see question above) of our software is compatible with Windows 10. We recommend backing up your database as a precaution. Please contact us if you need further assistance.
How do I determine whether I have the current version of software?
The home page of our web site ( www.ihtbio.com ) includes a “Support ” menu containing software version information.
Can I still use my old software after upgrading to the current version?
Desktop and Start Menu links to earlier software versions will be removed when upgrading software. Please contact us if you need further assistance.
My antivirus is detecting the software as malicious, what should I do?
In an effort to remove malicious software current antivirus software takes an aggressive approach. Many mainstream antivirus suites interfere with our software both directly and more often indirectly. The best antivirus we have found that does not ...
Is internet access required to use the software?
Internet access is not required to open the software; however at regular intervals (generally monthly), the software will require internet access to verify authorized use of the software. Once the software is reauthorized it can be disconnected from ...
If I upgrade my software, will it transfer my database into the new software?
Yes, when upgrading yoursoftware the upgrade process will automatically transfer your database into the new software. When restoring a database from old software to a newer version the new software will convert your database to be compatible with the ...