With a Vantage or BioScan I get a morph or device check message. What do I do?
If error messages like “Morph Load Failed” error or “Device Check” message appears when opening software then check if the hardware box is turned on, and plugged into a USB port. Also check if USB software is installed.
Try this procedure:
1. Toggle the on/off switch in the back right corner of the unit to the “I” position to power the unit on. 2. Plug one end of a USB cable in the back of the unit and plug the other end of the USB cable into the computer. 3. Install the USB software in Windows by clicking [Start], All-Programs or All-Apps, MSA or SRT, USB Driver Install.