International Health Technologies
MSA Professional is not showing the reading on the computer screen. What do I do?
How are hidden items in the library handled and what does the “D” and “H” symbols mean?
How can I save a report to print later or email a report to my clients?
Why is my report printing in black & White instead of color?
What does MBI and BRI mean in the Nutritional/BioRep module?
How do I turn the beep sound emitted during testing on or off?
With a Vantage or BioScan I get a morph or device check message. What do I do?
Which Virtual Library updates should I install from your web site?
Another person has more “Info” in their Virtual Library than I do. Can I get it too?
How do I search the Virtual Library?
If I install a library update, will it change any of my custom libraries?
I accidentally tested someone under the wrong client record, what can I do now?
How do I copy a Custom Library from one computer to another computer?
Can I merge client data from two databases into a single database?
Can client data be exported for analysis or marketing?
How do I transfer my database from one computer to another computer?
How do I restore my database back onto the computer?
How often is the database backed up and where is the automatic back up saved?
How do I back up my data to a USB flash/thumb drive?
What data is backed up when using the Backup utility?
How can I obtain a replacement CD with current software?
If I install the software onto a second computer, can they both share the same database?
How do I install the software onto a second computer?
How do I install the software onto a different computer?
What are the new features and changes with your new software?
Do you have software I can use with an old device?
I plan on upgrading my operating system, is the software compatible with Windows 10?
How do I determine whether I have the current version of software?
Can I still use my old software after upgrading to the current version?
My antivirus is detecting the software as malicious, what should I do?
How many computers can the software be installed onto?
Is internet access required to use the software?
If I upgrade my software, will it transfer my database into the new software?
Help Desk Software
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